Job Descriptions

Employment Season and Roles 

Employees must be available to work our entire season from early June until late September. All applicants must be available to work weekdays, weekends, holidays, AM and PM shifts. Employees must be willing to work split shifts and to follow house rules for on-campus housing. Working at the Ranch involves flexibility and a teamwork approach where everyone realizes the common goal of working together to provide the best experience for our guests. Because there is a large weekly ebb and flow of work intensity, the schedule sometimes requires an “all hands on deck” approach to getting tasks done. This philosophy requires some shared responsibilities and job sharing where staff will assist other departments as needed.

Floor Supervisor
The Floor Supervisor position works with the management team to oversee the front of house operations at the Ranch, including the front desk and guest check-in process, as well as the dining room during evening meal service. The position assists in training and communicating restaurant policies, delegating tasks to front of house and restaurant staff, and provide ongoing support to the team. They are responsible for enthusiastically welcoming guests, setting the tone and then properly maintaining the Ranch hospitality throughout their stay with attentive service and careful attention to details to ensure customers have a pleasant experience. Office responsibilities include: acquainting guests with our program and available activities at check-in and throughout their stay, assisting in planning and booking activities and appointments, retail sales, billing, check-outs, making reservations and appropriate follow-up, handling phone calls and emails, generating daily and weekly guest reports, fielding communications received by the office and disseminating information appropriately. During dining service, the floor supervisor is physically present on the restaurant floor overseeing the host and wait staff, overseeing seating and servicing guests during the dinner hour, including beverage service, and in the kitchen monitoring the quality of the service and the food. The individual must also ensure the restaurant complies with local health and safety codes for eating establishments. Performs other related duties as assigned by management.

Job Requirements:

  • Strong organizational, supervisory and communication skills
  • Able to convey information and ideas clearly
  • Ability to evaluate and select among alternative courses of action quickly and accurately
  • Exceptional guest service skills
  • Good memory skills to attend to guest needs and for personal attention
  • Proactive with a meticulous eye for detail
  • Work well in stressful, high-pressure and fast-paced situations
  • Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and guests
  • Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy and cooperativeness
  • Minimum one year experience in a supervisory capacity preferred

Wait Staff
The wait staff is responsible for serving food and beverages in a friendly, professional and efficient manner to guests thereby adding to a positive guest experience. Duties include describing, selling and serving food and beverages in a positive and professional manner and performing all related dining room tasks. Duties also include other Ranch facilities cleaning and house-keeping assistance. Attentive, gracious, service to guests, careful performance of daily side work, and adherence to standards and practices for safety and sanitation in the kitchen and service areas are essential elements of the Ranch wait staff job. Also performs other related duties as assigned by management.

Job Requirements:

  • Exceptional guest service skills
  • Good memory skills to attend to guest needs and for personal attention
  • Work well in stressful, high-pressure and fast-paced situations
  • Friendly and outgoing
  • Motivated and detail-oriented
  • Team worker – dependable and responsible
  • Knowledge of fine dining and wine service preferred
  • Able to lift up to 30 pounds.

Housekeeper
Housekeepers are responsible for to maintain the appearance and cleanliness of the Ranch guest accommodations and public areas, with the detailed attention necessary to ensure the high standards that distinguish the Ranch. Tasks and duties include: making beds, cleaning bathrooms, windows, and floors, doing laundry, maintaining and restocking supplies, sweeping and mopping, and other duties as assigned and needed. Must be trustworthy, team-oriented and have good work ethics. Must take pride in keeping the facilities clean and in exceptional working order. Performs other related duties as assigned by management. Able to lift up to 30 pounds.

Office Assistant & Guest Services Host
The main responsibilities of the Guest Services Hosts are to interact with guests with professionalism and grace, while performing all related office and floor duties, during day and evening shifts. Hosts are responsible for enthusiastically welcoming guests, setting the tone and then properly maintaining the Ranch welcome throughout their stay with attentive service and careful attention to the details of host tasks. Daytime shifts are more focused on office responsibilities; the evening shifts are more involved with the dining and beverage program, as well as performance of office functions. Hosts will be trained and able to work AM and PM guest services shifts. Responsibilities include: acquainting guests with our program and available activities at check-in and throughout their stay, assisting in planning and booking activities and appointments, retail sales, billing, check-outs, making reservations and appropriate follow-up, handling phone calls and emails, generating daily and weekly guest reports, fielding communications received by the office and disseminating information appropriately, seating and servicing guests during the dinner hour, including beverage service. Hosts also will provide assistance to the Office Manager, e.g., with paperwork and routine tasks, as requested. Performs other related duties as assigned by management.

Job Requirements:

  • Exceptional guest service and communication skills
  • Good memory skills to attend to guest needs and for personal attention
  • Friendly and outgoing
  • Motivated and detail-oriented team worker – dependable and responsible
  • For the evening host role, previous experience or interest in dining and beverage service is encouraged
  • For the office assistant role, basic computing skills are necessary
  • Able to lift up to 30 pounds

Children’s Program
The person responsible for the children’s program plans activities, crafts, and games appropriate to the participating children’s ages and the available Ranch facilities, safely entertaining and playing with the children during the evening dinner hour 3 nights per week. Most children participating are 6-12 years of age; there are occasions when younger children join the program. These shifts would be combined with another position, for example Housekeeper, Wait staff, or Guest Services Host.

Sous Chef
Directly responsible for the day-to-day running of the kitchen in absence of the Executive Chef. Duties include, but are not limited to; staff supervision, food purchasing, food preparation (assuring the highest standards of plate presentation, portion and cost control and sanitation and cleanliness) and the overall cleanliness and organization of the kitchen.  Performs other related duties as assigned by management.

Line Cook
Accurately and efficiently prepare any items, ingredients, and dishes on your station for IRMR guests and fellow staff.  Follow recipes, prepare, portion, and cook food products.  Also perform other duties in the areas of service including preparing, plating, and garnishing of cooked and cold items for a la carte and buffet service. Performs other related duties as assigned by management.

Baker
Accurately and efficiently prepare a variety of savory and sweet baked goods according to approved recipes for guests and fellow IRMR employees.  Assist in the daily operation of breakfast and lunch, specifically by helping to prepare salads and sandwiches to order for guest picnic lunches.  Performs other related duties as assigned by management.

Kitchen Assistant/Dishwasher
Wash and clean tableware, pots, pans and cooking equipment. Keep the dish room and equipment clean and organized.  Assist with prep as needed.  Understand and follow receiving and rotation guidelines.  Keep Kitchen cleaned and organized.  Performs other related duties as assigned by management.

Maintenance/Ranch Hand
The Ranch Hand works with and under the supervision of the General Manager and the Maintenance Manager to maintain all ranch property and structures, responding to requests from all departments to address maintenance concerns necessary to support a quality guest operation. Responsibilities include: cutting, splitting and stacking firewood; general landscaping including mowing lawns, watering plants, planting trees, etc.; clean hot springs pool weekly; light maintenance to include electrical, plumbing, carpentry, automotive, painting, etc.; flood irrigation of ranch pastures using ATV; maintenance and construction of wire, electrical and wood fences; routine maintenance and repair of fishing gear, guest mountain bikes, sprinkler system; some guest service duties including parking assistance, casual conversation with guests to provide ranch directions or provide maintenance; other duties as assigned. A valid driver’s license, ability to drive a manual transmission pickup truck, knowledge of safe operation of power tools and equipment, capacity to do physical labor, and ability to work independently are required. Ranch hand is required to be on-call (usually 3 nights a week). On call duty requires staying on ranch property after normal work hours and being in a condition to answer emergencies and other issues that come up during evening and night time hours. Previous maintenance, ranch or construction experience is a plus, but not necessary; training is provided when required.